BusinessPlus Documentation & Help Center

Official technical documentation, user guides, API references, and operational playbooks for BusinessPlus.

Getting Started

Platform architecture overview, account setup, and quick-start guides.

BusinessPlus Platform Overview & Quick-Start Guide — BusinessPlus is an integrated SME operating platform combining e-commerce storefronts, customer relationship management, stock control, appointment scheduling, M-Pesa payments, WhatsApp messaging, and AI customer assistance into one platform.
Creating an Organization & Setting Up Business Profiles — Learn how to provision a business organization, invite staff collaborators, define role-based access controls (RBAC), and manage organizational settings.

Setting up online stores, subdomains, product catalogs, and service lists.

How BusinessPlus Storefronts Work & Storefront Provisioning — Discover how to launch an instant e-commerce storefront, customize visual branding themes, configure subdomain routing, and map custom domain names.
Storefront Product & Service Catalog Display — Configure catalog layout grids, category navigation filters, promotional badge labels, and rich media galleries on public storefronts.
How to Use BusinessPlus to Manage Inventory & Stock Levels — Master inventory management in BusinessPlus: track stock quantities, configure automated low-stock warnings, organize category taxonomies, and import/export bulk product data.

Order processing, checkout workflows, bookings, and customer CRM.

Order Processing, Cart Checkout & Fulfillment Workflow — Learn how orders flow from customer checkout to fulfillment tracking, receipt printing, and status notifications.
How BusinessPlus Handles Bookings & Appointments — Discover how service providers, salons, clinics, and consultants use BusinessPlus to accept online appointment bookings, manage staff calendars, set service durations, and enforce deposit rules.
Customer Profiles, Purchase History & CRM — Build lasting customer relationships using the integrated BusinessPlus CRM: track contact profiles, order histories, booking records, total spend, and engagement notes.
How to Create a BusinessPlus Customer Loyalty Program — Incentivize repeat business by launching a customer loyalty program: set point earning ratios, define redemption thresholds, and automate reward tracking.

WhatsApp automation, business knowledge base training, and AI assistant mechanics.

How to Connect WhatsApp & Automated AI Messaging — Integrate WhatsApp Business with BusinessPlus to enable 24/7 AI-powered customer support, product catalog sharing, automated order taking, and payment links.
How the BusinessPlus AI Assistant Works — Discover the architecture of the BusinessPlus AI assistant: ground-truth knowledge base training, semantic product search, natural language order processing, and multi-channel deployment.

M-Pesa STK push, card payments, subscription tiers, and plan pricing.

Processing M-Pesa & Card Payments — Set up instant payment processing: trigger automated M-Pesa STK push prompts, link business Paybills/Tills, accept Visa/Mastercard payments, and verify transactions automatically.
Managing Subscriptions & Platform Billing — Manage your BusinessPlus platform subscription: select plans (Starter, Growth, Enterprise), switch billing frequencies (monthly vs annual 20% discount), and view billing statements.
BusinessPlus Pricing Plans & Feature Matrix — Explore transparent pricing options for BusinessPlus: transparent monthly and discounted annual packages for SMEs of all sizes.

Troubleshooting procedures, system requirements, and FAQs.

Troubleshooting & Frequently Asked Questions — Diagnose and resolve common operational questions, DNS propagation steps, payment verification timeouts, and chat widget embedding tips.