How the BusinessPlus AI Assistant Works
Discover the architecture of the BusinessPlus AI assistant: ground-truth knowledge base training, semantic product search, natural language order processing, and multi-channel deployment.
Ground-Truth Knowledge Base Training
The AI assistant derives answers strictly from data uploaded to your Knowledge Base module. Add operating policies, delivery rates, return terms, FAQs, and store addresses to ensure factual accuracy.
Semantic Product & Service Matching
When customers ask natural language questions (e.g. 'Do you have red leather jackets under KSh 5,000?'), the AI searches your catalog semantically and presents interactive product cards.
Multi-Channel Deployment
The AI assistant operates seamlessly across embedded storefront chat widgets, WhatsApp messaging, and social media channels.