How to Connect WhatsApp & Automated AI Messaging
Integrate WhatsApp Business with BusinessPlus to enable 24/7 AI-powered customer support, product catalog sharing, automated order taking, and payment links.
Connecting Your WhatsApp Account
Navigate to Dashboard -> Settings -> Integrations -> WhatsApp. Scan the QR code or link your official WhatsApp Business API credentials to connect your business phone number.
Automated AI Order Taking & Customer Service
Once connected, the BusinessPlus AI assistant continuously monitors incoming WhatsApp messages. It answers questions using your Knowledge Base, presents product cards, accepts orders, and issues M-Pesa payment prompts directly within the chat thread.
Consolidated Social Inbox
Team members can view and intervene in active WhatsApp conversations anytime from Dashboard -> Inbox.