Troubleshooting & Frequently Asked Questions
Diagnose and resolve common operational questions, DNS propagation steps, payment verification timeouts, and chat widget embedding tips.
Custom Domain DNS Resolution Issues
If your custom domain shows SSL invalid or pending status, verify that your DNS provider has an active CNAME record pointing your domain to cname.businessplus.co.ke. DNS propagation may take up to 24 hours.
M-Pesa STK Push Timeout Troubleshooting
If customers report not receiving STK push prompts, confirm that your Safaricom Paybill/Till credentials in Site Settings -> Payments are active and that the phone number format uses national international prefix (+254).