Subscriptions & Billing

Subscription Cancellation, Data Retention & Reactivation

Understand the cancellation procedure, continued access through your paid term, long-term data retention guarantees, and instant reactivation.

How Cancellation Works

You can cancel your subscription at any time with no cancellation fees or penalties. When cancelled, your subscription remains active until the end of your current paid billing period.

Cancellation Workflow

To cancel a subscription:

1. Open Billing Settings: Go to Dashboard -> Settings -> Organization -> Billing.
2. Click Cancel Subscription: Click "Cancel Subscription" and select an optional cancellation reason to help us improve.
3. End of Period Access: You retain full feature access until the official expiry date displayed on your dashboard.
4. Transition to Read-Only: At the end of the paid term, the account transitions to Read-Only mode. No customer or order data is erased.

Exporting Data Before Suspension

We recommend navigating to Dashboard -> Data & Security (`/dashboard/data`) before cancellation to download complete CSV exports of your products, orders, customers, and financial records.

Instant Account Reactivation

You can reactivate your account at any time in the future by logging in and completing a subscription payment. All your historical products, customers, and settings will be restored instantly.