Storefronts
Customer Accounts, Loyalty & Storefront AI Assistant
Explore the customer experience on BusinessPlus storefronts: passwordless OTP login, loyalty point tracking, order history access, and 24/7 AI chat assistance.
Passwordless OTP Sign-In
Storefront visitors can sign in securely using passwordless email OTP verification. Customers enter their email address, receive a secure 6-digit one-time code, and gain instant access without creating complex passwords.
Customer Portal Capabilities
Once signed in, customers can access their personalized account drawer:
- Order & Receipt History: View past purchases, track real-time fulfillment status, and re-download official PDF receipts.
- Loyalty Points Balance: Check total accumulated loyalty points and view point-to-currency discount conversion rates.
- Saved Contact Information: Pre-fills contact and delivery details on future checkouts for faster purchasing.
Embedded Storefront AI Assistant
Every storefront features an optional 24/7 AI chat widget floating in the bottom corner:
- Catalog Search & Recommendations: Shoppers ask natural language questions (e.g. "Do you have leather bags under 10k?") and receive interactive product cards with direct "Add to Cart" triggers.
- Knowledge Base Grounding: The AI answers store-specific questions about business hours, delivery locations, return policies, and warranties.
- Human Staff Handoff: If a customer requires human assistance, the AI seamlessly routes the conversation to the unified dashboard inbox or WhatsApp.