Orders & Checkout
Order Notifications & Customer Communication
Understand the multi-channel notification architecture in BusinessPlus: real-time dashboard alerts, push notifications, WhatsApp alerts, and customer status updates.
Multi-Channel Alert Architecture
When an order is created or updated, BusinessPlus dispatches real-time alerts across four complementary communication channels to ensure store owners never miss a sale and customers stay informed.
Owner Order Alerts
Upon new order placement, the system triggers:
- 1. In-App Dashboard Notification: A persistent green notification badge appears in the top navigation bar with a direct link to the new order.
- 2. Browser Push Notification: A system-level browser push notification is dispatched to authorized devices (e.g. "🚀 New Order Received! Jane Doe placed an order for KSh 12,500").
- 3. WhatsApp Alert Message: A formatted WhatsApp message is dispatched to the store owner's configured phone number listing customer contact details, delivery address, itemized items, and direct dashboard URL.
- 4. Branded Email Alert: A responsive HTML email summary is sent to the registered business email address.
Communicating with Customers from Order Details
Staff can communicate directly with customers from the Order Details page:
- Direct WhatsApp Chat: Click the WhatsApp icon to open a 1-on-1 chat with pre-filled order status templates.
- Send Branded Email: Click "Send Email" to compose and dispatch a custom email directly from your business sender address.