Services & Bookings
Booking Settings, Reminders & Notifications
Configure site-wide booking rules: auto-confirmation toggles, custom cancellation policies, automated reminder schedules (48h, 24h, 2h), and waitlist settings.
Configuring Site Booking Settings
Navigate to Dashboard -> Settings -> Booking Settings (`/dashboard/settings/site/:id/booking`) to configure platform rules for appointments across your business.
Core Booking Controls
The following site-wide settings are available:
- Online Booking Enabled: Master switch to enable or temporarily pause online appointment booking across your storefront.
- Auto-Confirm Appointments: When enabled, new bookings without deposit requirements are immediately marked `confirmed`. When disabled, bookings remain `pending` until staff accept them.
- Cancellation & Refund Policy: Enter your custom cancellation terms (e.g. "Cancellations must be made at least 12 hours in advance"). Displayed at checkout and on all Booking Passes.
- Waitlist & Hold Window: Toggle waitlist availability and set the reservation hold duration (e.g. 15 minutes) when a cancelled slot is offered to a waiting customer.
Automated Multi-Stage Reminder Schedules
BusinessPlus supports automated appointment reminder schedules to minimize no-shows:
- 48 Hours Before: Dispatches an early reminder with a link to review or reschedule.
- 24 Hours Before: Dispatches a 1-day confirmation reminder.
- 2 Hours Before: Dispatches a final same-day arrival reminder.
Multi-Channel Alert Dispatches
When appointments are booked, rescheduled, or cancelled, BusinessPlus dispatches real-time alerts to store owners via In-App notifications and WhatsApp, while customers receive WhatsApp messages and email confirmations with their Booking Pass link.