AI Assistant
Deploying AI Assistant on WhatsApp
Connect your AI assistant to WhatsApp Cloud API: deliver 24/7 automated customer support, share formatted product catalogs, and escalate to human agents.
WhatsApp AI Integration Overview
When connected to the WhatsApp Cloud API, your BusinessPlus AI assistant functions as an always-on WhatsApp sales and support representative on your official business number.
WhatsApp Customer Experience
The AI assistant handles WhatsApp interactions with optimized messaging formats:
- 1. Instant Inbound Responses: When a customer texts your WhatsApp number, the webhook (`whatsapp-webhook`) triggers the AI engine to generate an immediate reply.
- 2. Catalog Sharing via WhatsApp Markdown: Product recommendations format automatically with bold titles, clean price summaries, and direct storefront checkout links.
- 3. Appointment Booking Assistance: Customers inquiring about services receive direct booking links with pre-filled service parameters.
- 4. Unified Inbox Handoff: If staff reply to the customer in Dashboard -> Inbox, WhatsApp automation pauses automatically (`is_human_tookover = true`), allowing personal conversation.
Connecting Your WhatsApp Number
Navigate to Dashboard -> Settings -> Communications -> WhatsApp (`/dashboard/settings/site/:id/whatsapp`) to link your Meta WhatsApp Cloud API credentials and activate 24/7 AI automation.