AI Assistant

Training the Business Knowledge Base

Upload operational guidelines, policy documents, delivery details, and custom FAQs to ensure your AI assistant provides accurate customer responses.

Overview of Knowledge Base Grounding

The Knowledge Base (Dashboard -> Knowledge Base or /dashboard/knowledge) is the single source of operational truth for your AI assistant. Every answer regarding store policies, shipping rates, warranties, and FAQs is derived directly from your entries here.

Creating Knowledge Base Entries

To add a single knowledge document, click "+ Add Entry" in the Knowledge Base dashboard:

Select Destination Site: Choose the business location this information applies to (or all sites).
Choose Category: Select from "general", "faq", "product_info", "policies", or "support".
Enter Title & Content: Provide a clear title (e.g. "Nairobi Same-Day Delivery Policy") and detailed markdown content outlining exact rates, cut-off times, and eligible zones.
Save & Index: Click "Save Entry". The document is indexed immediately and available for AI retrieval.

Bulk Upload & Web Scraper Tools

BusinessPlus provides two rapid setup tools for populating your Knowledge Base:

Bulk Text Import: Click "Bulk Add" and paste multiple FAQ blocks separated by `---`. The system parses and creates individual structured entries automatically.
AI Web Scraper (`kb-scraper`): Enter your existing business website URL. The AI scraper automatically extracts your published terms, operating hours, and FAQs into draft entries.

Citation Metrics & Quality Feedback

Every knowledge entry tracks operational performance: `citations_count` measures how often the AI cited that document in customer chats, while customer helpfulness votes (`helpful_votes` / `unhelpful_votes`) help identify outdated or ambiguous entries.